Sincere Appreciation
for Everyone!
Creating Memorable
Moments!
Caring Approach in
Everything We Do!
Choosing the Road
To Recovery...
SERVICES
Short-Term Stay After Hospital Admission
Patients that have been admitted to a hospital for a minimum of three nights may have the option for a short-term stay in our center to receive 24-hour Nursing care and Physical, Occupational and Speech Therapy up to seven-days each week. Patients may also request a short-term Respite in-patient stay for periods of a few days to several months.
READ MORE
In-Patient Residential Stay
Patients that require a permanent in-patient stay may be admitted from the Hospital, Assisted Living Facility or Home after receiving an admission order from their primary physician.
READ MORE
Specialty Programs
Our Center is focused on adding specialty clinical programs to better serve patients. In some cases, additional training and education can be provided for staff on specialized equipment and treatment programing that may enhance recovery times. SEE ALL SPECIALTY PROGRAMS
Featured!
Post COVID-19 Recovery Program
Our Recovery Program is designed for individuals who have been diagnosed with COVID-19, required hospitalization, and are now in the recovery phase. We provide a caring environment to meet the rehabilitation and nursing needs to help you return to your prior level of function.
READ MORE
Featured!
Telemedicine
Our portable Telemedicine equipment is state-of-the-art and available during the day, after hours, or on weekends without the need for the resident to leave the comfort of their own bed
READ MORE
FEATURES
Admissions 7 Days per Week
Therapy 7 Days A Week
Private/Semi Private Suites
Rehabilitation Gym
Courtyard
Activities
Dining Areas
Salon Services
INSURANCES ACCEPTED
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[review] => My brother entered Sunnybrook for rehab services, then transferred to the long-term care (nursing) section several weeks later. He is now a permanent resident by choice as we are highly satisfied with the level of care he receives for his Parkinson's with dementia condition. The staff is approachable, friendly, and caring. From the CNAs to the nurses, along with the therapists, kitchen crew, and other support staff, we know that the environment is strong. Importantly, my brother has shown improvement since he first entered, thanks to a dedicated team of professionals.
[rating] => 5
[reviewer] => Matthew C. Keegan
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[review_date] => 2024-08-04
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[response] => Dear Matthew, please accept our sincere appreciation for the positive feedback and your amazing 5-STAR Review of our Center! The Sunnybrook Rehabilitation Team is honored that you have selected our Center to provide quality care and services for your brother. Please know that we are here for you and your loved ones anytime you should need us.
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[response_date] => 2024-08-05 15:23:30
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[review] => My mother has dementia and she was in an unfortunate situation at another rehabilitation center earlier this year. Unable to care or advocate for herself, my mother was hospitalized twice and our family thought for sure her days were numbered. Certainly, her quality of life was at rock bottom.
When my sister and I found Sunnybrook Rehabilitation Center in Raleigh, we found an incredibly talented and loving staff and administration that cares for my mother with compassion, sensitivity, and professionalism.
We appreciate all the attention the administrative staff gave us in helping my mom transfer to Sunnybrook. And once she was transferred, we've been nothing but amazed.
While my mother's dementia is irreversible, her quality of life has continued to improve each and everyday. She loves the attention she gets from the wonderful staff at Sunnybrook. I should also add that she loves the food.
Thank you, Sunnybrook Rehabilitation Center for taking such good care of my mother and for giving us peace of mind.
[rating] => 5
[reviewer] => Brian Lewis
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[review_date] => 2024-07-26
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[response] => Dear Brian, please accept our sincere appreciation for your wonderful review and awesome 5-STAR Rating of our Center. The Sunnybrook team of Health Care Professionals strive to offer a quality experience for our Residents and their loved ones while on the Road to Recovery. Please know that we are here for you and your family members should you need us.
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[response_date] => 2024-07-26 16:14:39
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[review] => Really thankful for the caring and attentive approach of the administration and staff. They have communicated consistently with empathy and helped my mom find a sanctuary that she enjoys. As a son it brings peace knowing my mom is in good hands.
[rating] => 5
[reviewer] => Kevyn Brown
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[review_date] => 2024-07-23
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[response] => Dear Kevyn, please accept our sincere appreciation for your positive review and awesome 5-STAR Rating of our Center. The Sunnybrook Team of Health Care Professionals strive to offer our Residents and loved ones a quality experience while visiting our Center. Please know that we are here for you and your family members anytime you should need us.
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[response_date] => 2024-07-25 12:11:16
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[review] => If I could negative stars, I would. They are unprofessional, rude, and treat the patients with udder disrespect. They will leave patients unchanged and without pain meds for hours on end, they will yell at their patients as well. When they are confronted, they will yell and scream at you and try to fight you. I have named this place shady pines, they've earned the name.. please please PLEASE do NOT send your loved ones here!
[rating] => 1
[reviewer] => Ray Ward
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[review_date] => 2024-07-13
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[response] => Dear Ray, we're truly very sorry that you feel you had a negative experience while visiting our Center. The Sunnybrook Team of Health Care Professionals strive to offer a quality experience for our Residents and their loved ones. We would like to know more about your experience and ask that you please take a moment to complete the form using this link: http://reviews.wearekymera.com/39588032/i or, if you prefer, please call our Center Administrator directly at (919) 231-6105 to schedule a meeting at your earliest availability.
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[review] => The positives fall short of the negatives.
While this Sunnybrook rehab facility has some positive aspects, our experience also uncovered significant shortcomings that warrant caution for prospective patients and their families. On the positive side, several nurses, notably Lou and Nikkia, exhibited exceptional kindness, and many members of the physical therapy (PT) and occupational therapy (OT) teams provided excellent care. The speech therapist, Megan, was also a welcome pleasure to work with.
However, our optimism waned when nighttime descended upon Sunnybrook and supervision dwindled. Here are just a few troubling incidents we encountered:
1. One evening, our loved one’s oxygen tank malfunctioned, posing a serious health risk. Despite immediate notification, the response was delayed until morning, resulting in a dangerous drop in his blood oxygen levels.
2. On another occasion, our loved one’s simple request for water was callously dismissed by an aide who unkindly suggested he didn’t really need it, leaving him parched through the night.
3. Basic needs, such as timely assistance with the call button or addressing soiled bedding, were routinely neglected, often for hours at a time, leaving our loved one in discomfort for prolonged periods.
4. Attention to and treatment for wounds which our loved one developed was delayed for three days, leading to unnecessary deterioration of his health.
5. Shockingly, our loved one was informed by staff that his calls for assistance would be ignored, and he was made to feel unwelcome.
6. Witnessing nursing staff neglecting their duties to indulge in personal activities such as watching television, scrolling through their personal phones or painting their nails while patients awaited assistance was disheartening and concerning, and an unfortunate symptom of the lack of effective leadership on the night shift.
7. When these concerns were raised with the Director of Nursing, Jennifer, her defensive response and refusal to acknowledge the issues reflected a lack of accountability and oversight within the facility.
Ultimately, our loved one’s condition worsened during his stay at Sunnybrook, prompting us to seek alternative care. While we cannot rectify the facility's myriad issues, we feel compelled to caution others based on our firsthand experience. Sunnybrook's deficiencies in patient care and management, some of which were arguably clear cases of elder abuse and neglect, should give anyone pause before entrusting a loved one to their care.
[rating] => 2
[reviewer] => Dan Martschenko
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[review_date] => 2024-06-05
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[response] => Dear Dan, we're truly very sorry that you feel you had a negative experience while visiting our Center. The Sunnybrook Team of Health Care Professionals strive to offer a quality experience for our Residents and their loved ones while on the road to recovery. We would like to learn more about your experience and ask that you please complete the form using this link: https://reviews.wearekymera.com/39438436/i of if you prefer, please call our Center Administrator directly at 919-231-6150 to schedule a meeting at your earliest availability.
[status] => Posted
[response_date] => 2024-06-11 07:42:26
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[review] => The rehab staff at Sunny Brook is top notch however I can’t say a lot for the remaining staff. For one, I kept receiving the same breakfast with the variation of either toast or a biscuit and never any breakfast meat. I told the staff I don’t eat pork however there is turkey and beef sausages.
Then there was the nurse that accused me of calling someone and reporting her. I’m like call who and what are you talking about?! Her Supervisor apologized the following morning but no resident should have to deal with a nurses misplaced anger.
Then there’s the fact that the communication is poor! One day my meds was every four hours then every six hours however it didn’t matter. Often I was given medication as the nurse came down the line instead of every 4 or 6 hours. The purpose was to stay ahead of my pain instead of waiting for it to hit 10! Some nurses were understanding and johnny on the spot while others couldn’t care less.
I had to ask that my bed was changed, asked for toilet paper since I had a bedside commode and never received any. Next best thing was the bathroom wipes I had from the hospital; threw them in the trash for disposal.
And of course no one considers that my toe is changing colors and getting worse. Instead you’re wrapping it every day. When I discharged myself, returning to the hospital, I am told I have gangrene in that toe that you looked at every day
I wouldn’t recommend this place to anyone until they provide staff training on communication, organization and understanding the needs and differences from your long term patients versus your short term. Even after I left, I had friends that went there looking for me only to be given three different rooms or told I went home. Again a lack or communication.
[rating] => 2
[reviewer] => Carletta
[review_url] => https://maps.google.com/?cid=1064879366532896044
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[review_date] => 2024-05-10
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[response] => Dear Carletta, we're truly very sorry that you feel you had a negative experience while visiting our Center. Our Sunnybrook Rehabilitation Center Team of Health Care Professionals strive to offer a quality experience for the Residents and their loved ones. We would like to know more about your experience and ask that you please take a moment and complete the form using this link: https://reviews.wearekymera.com/39401004/i or, if you prefer, please call our Center Administrator directly at (919) 231-6150 to schedule a meeting at your earliest availability.
[status] => Posted
[response_date] => 2024-05-10 14:41:32
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[id] => 39235490
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[review] => Rehabbing is well. However my mom has not had a shower since a week ago in wakemed north. For god sakes this is um hygienic. Hair is not washes almost 2 weeks. Please show a person dignity and give her a shower.
[rating] => 3
[reviewer] => linda Greene
[review_url] => https://maps.google.com/?cid=1064879366532896044
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[review_date] => 2024-02-24
[review_time] =>
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[response] => Dear Linda, please accept our sincere appreciation for letting us know about your mother's shower.
We will look into this immediately. If you have any further questions or concerns, please reach out to our Center Administrator directly at (919) 231-6150
[status] => Posted
[response_date] => 2024-02-26 14:47:19
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[review] => Revised review after a month: I came here after the hospital. It was difficult to get used to the lack of staff this year- difficult everywhere I think.
The cook (Dave) here has been outstanding honoring my allergies and providing excellent and unique options. And his assistant has watched over my food with care and kindness that can’t be beat.
The PT and OT staff are brilliant and creative! They helped me walk again. Really really great people, all of them.
Despite the current lack of nurses (and they are hiring more ) these are trying harder and very nice warm and friendly.
After a month the main issue here is lack of communication so that information does not get conveyed between shifts like- allergies from one cook to another: the weekend cook did not understand that the only meat I was allergic to was turkey and wishing to serve me well was trying to figure out what to serve me unable to think of anything except pasta. He did not understand I could eat anything else. Good people good intentions but no communication.
[rating] => 3
[reviewer] => Pepper Oldziey
[review_url] => https://maps.google.com/?cid=1064879366532896044
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[review_date] => 2024-02-15
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[Review Text Prior To Mar 2, 2024] => Sitting in bed soaking wet pulling help cord for an hour with no response this is illegal. I thought it was once but it became the usual to wait on the potty for an hour one more with the call button on. Really bad just being ignored no matter how kind you are. This place has become worse each day for service. They had the federal people in here to rate them but it made no difference. Then I called the outside phone line for help and waited longer but no one came. This is 10:30 on a Sunday morning now and not a busy time or shift change. It is rediculous.
[Review Text Prior To Mar 3, 2024] => Revised review after a month: I came here after the hospital. It was difficult to get used to the lack of staff this year- difficult everywhere I think.
The cook (Dave) here has been outstanding honoring my allergies and providing excellent and unique options. And his assistant has watched over my food with care and kindness that can’t be beat.
The PT and OT staff are brilliant and creative! They helped me walk again. Really really great people, all of them.
Despite the current lack of nurses (and they are hiring more ) these are trying harder and very nice warm and friendly.
[Review Text Prior To Feb 18, 2024] => Sitting in bed soaking wet pulling help cord for an hour with no response this is illegal
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[response] => Dear Pepper, we are truly very sorry to hear that you feel you are having a negative experience while at our Center. Our team of health care professionals strive to provide a quality experience for our Residents and their loved ones. We would like to know more about your experience and ask that you please take a moment to complete the form using this link: https://reviews.wearekymera.com/39222768/i or, if you prefer, please call our Center Administrator directly at (919) 231-6150 to schedule a meeting at your earliest convenience.
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[review] => I am a patient at the Sunnybrook Rehab Center. Getting out this week. I have nothing to say but great things about the staff here.
Sometimes I'll lay in my bed and wait for complete silence before falling asleep. In the mean time I hear Nurses and Nurse Aid taking care of patients as they have dealt with me. They have the sweetest spirit when dealing with us. They always remain calm. I don't want to start naming names out of fear of leaving a name out by mistake.
I met lots of other staff members here and they too were nothing but pleasant. The PT and OT staff I think I fell in love with them just by our first conversations. Simply amazing people that are here with love in what they do to help patients. Bottom line, I felt and heard much love here. Thank you Sunnybrook Rehab Center.
[rating] => 5
[reviewer] => Nikki Thompson
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[review_date] => 2023-11-13
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[response] => Dear Nikki, please accept our Sincere Appreciation for your kind words regarding our Center and Team of Health Care Professionals. We thank you for your wonderful 5-STAR Review and please know we are here for you anytime you should need us.
[status] => Posted
[response_date] => 2023-12-27 14:10:26
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[review] => My mom was at Sunnybrook for about 13 days. Everyone there was excellent. Management, nursing, aids, therapists and staff were so caring and considerate. It was truly unbelievable that every person in that building went above and way beyond to take care of my mom. If I could give a rating above 5 stars, Sunnybrook would get it. I was blown away by their compassion.
[rating] => 5
[reviewer] => Francina Bottamedi
[review_url] => https://maps.google.com/?cid=1064879366532896044
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[review_date] => 2023-08-15
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[response] => Dear Francina, thank you for your positive feedback and your wonderful 5-STAR Rating of our Center. We are so very glad your mother and you enjoyed the experience at Sunnybrook Rehabilitation Center while on her Road to Recovery. Please know that our team of Health Care Professionals are here for you anytime you should need us.
[status] => Posted
[response_date] => 2023-08-17 13:34:01
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[review] => My father in law has received wonderful care at Sunnybrook. The staff is very pleasant and extremely helpful. There has been no questions that we have had that went unanswered.
We have had experience with a couple other rehab facilities in the area and Sunnybrook, by far, has been the best!
[rating] => 5
[reviewer] => Katie Johansson
[review_url] => https://maps.google.com/?cid=1064879366532896044
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[response] => Dear Katie, thank you so much for the positive feedback and your wonderful 5-STAR rating of our Team! We're always happy to hear good things from our residents, their friends and loved ones.
[status] => Posted
[response_date] => 2023-08-11 15:06:21
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[review] => I am writing this review to sing the praises of Mara Hammett, director of admissions at Sunnybrook. I first contacted her while organizing a skilled nursing facility for my mother after her discharge from Rex hospital. Unfortunately, my mother's plans and decisions changed, and she will not be going to any rehab facility. Mara called me weekly to check on the progress of my mother. She is full of compassion and genuine concern. Mara is one of the many angels that I had the pleasure to communicate with on this very difficult and emotional journey. Thank you for your generous support and care for me and my family!
[rating] => 5
[reviewer] => Marcy Simon
[review_url] => https://maps.google.com/?cid=1064879366532896044
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[review_date] => 2023-06-28
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[response] => Dear Marcy, thank you so much for the positive feedback and your wonderful 5-STAR Review of our team of health care professionals! We couldn't agree with you more about Mara Hammett, she is so helpful and professional, and we are so very happy to have her on our team. It is our pleasure to provide quality care and service to your mom and please know we are here for you while she is on her Road to Recovery.
[status] => Posted
[response_date] => 2023-06-29 09:40:24
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[review] => My father is very sick. The service provided is quite well. The foods good. And it’s the only place where the food made my dad want to eat anything other than a protein shake. The ladies and men that work here do a better job than some of those facilities in Cary. The floor layout is one floor two main wings. Nurses can jump around to rooms with ease. And the rooms are big. If you’ve got very few choices where to go. This is the spot your loved ones can be. I trust the people that work here. Very well communicating crew. The old man didn’t want to be anywhere else.
Thank you sunny brook rehab!!!
[rating] => 5
[reviewer] => Amos Mills
[review_url] => https://maps.google.com/?cid=1064879366532896044
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[review_date] => 2023-06-24
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[response] => Dear Amos, please accept our sincere appreciation for your positive feedback and 5-STAR Review of our team of Health Care Professionals. The Sunnybrook team is focused on the care and wellbeing of your father while he is on his road to recovery with us. We couldn't agree more with the quality of our food and are so pleased that your dad is eating. We're always inspired when we hear positive things about our efforts to provide quality care and services to our Residents and their loved ones. Please know we are here to help.
[status] => Posted
[response_date] => 2023-06-27 09:05:10
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[review] => If you want your love one dead so you can get the inheritance, this is the place. Grandfather didn’t stay there for a year and got stage 4 Nicolet, the best part they said he was fine when his daughter went to see him unresponsive. After that it only took 16 days for him to pass in the hospital. Went to get his stuff the day he passed and couldn’t find anything, no one knew where his stuff were, oh and also when he was there he was wearing someone else’s clothes that was was too small and lost he’s brand new clothes that his children bought for him.
So if you want them gone soon as possible this is the place to send them too.
But obviously we didn’t want this to happen and now my grandfather is gone and I will never forgive this place for what they have done.
[rating] => 1
[reviewer] => Regina Baynes
[review_url] => https://maps.google.com/?cid=1064879366532896044
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[review_date] => 2023-04-10
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[response] => Dear Regina, we are so very sorry for your loss. The team of health care professionals at Sunnybrook Rehabilitation Cener strive to provide quality care and service to our Residents and their loved ones and would like to know more about your experience. We ask that you please take a moment when you have time to complete the form using this link: http://reviews.wearekymera.com/38543637/i or, if you prefer, please call our Center Administrator at (919) 231-6150 to schedule a meeting at your earliest convenance.
[status] => Posted
[response_date] => 2023-04-12 16:26:55
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[review] => The food is great. Seriously. Not the place if you have back trouble though. Pretty good staff, too.
[rating] => 3
[reviewer] => Joyce Allen
[review_url] => https://maps.google.com/?cid=1064879366532896044
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[review_date] => 2023-04-09
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[user] => Tom O'Neill
[response] => Hello Joyce, thank you for your feedback. It really helps us improve our business. We appreciate you taking the time to share it with us.
[status] => Posted
[response_date] => 2023-04-12 16:36:09
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[review] => 10/10, food prepared well, CNA’s treated both my mother and me well during her brief stay, was well thought and cared about during our time here at SunnyBrook! Special thanks to Ashley Erwin, the admin, who was very kind, and CNA’s Katelyn E and Shante, who were there almost every day and aided to my mother who can be fairly difficult…. But they kept a positive attitude and you could tell they took time and love to help all the residents but especially for their dedicated work!
[rating] => 5
[reviewer] => Kayla Matthews
[review_url] => https://maps.google.com/?cid=1064879366532896044
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[review_date] => 2023-04-01
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[response] => Dear Kayla, please accept our Sincere Appreciation for your positive feedback and wonderful 5-STAR Review of our Center and Team of HealthCare Professionals. We're always inspired to hear good things from our residents, friends, and family members while we provide quality care and services. We are honored that you chose Sunnybrook Rehabilitation Center to care for your mother while on her Road to Recovery.
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[response_date] => 2023-04-03 10:07:50
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[review] => We were treated excellent by the desk in the front and all of the employees. Also, the management was very efficient and caring.
[rating] => 5
[reviewer] => Curt Williams
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[review_date] => 2023-03-25
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[user] => Tom O'Neill
[response] => Hello Curt, thank you for the positive feedback and for your wonderful 5-STAR Review of our team of Health Care Professionals. We're always inspired when we hear good things from our Residents and their loved ones.
[status] => Posted
[response_date] => 2023-03-27 10:14:39
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[review] => Great Staff, Wonderful Rehab Facility, Caring Nurses and a Business Office that’s Interested and Helpful with the needs of the Patient and Family.
[rating] => 5
[reviewer] => John Mitchell
[review_url] => https://maps.google.com/?cid=1064879366532896044
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[review_date] => 2023-03-24
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[response] => Thank you, John, this is great news! We're so happy to know that you had a good experience and we sincerely appreciate your 5-STAR Reveiw!
[status] => Posted
[response_date] => 2023-03-24 15:14:13
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[review] => Very friendly staff who care! CNA's do a terrific job, and the Care Team works with you to ensure your loved one is receiving appropriate treatment. DeAnna, the Nurse Med Manager, helped work through some medication errors that were made in the hospital which greatly aided my father, and I cannot thank her enough. The food at SunnyBrook is wonderful! The chef made sure to see that my father's food was perfectly prepared to suit his semi-solid diet, and every meal was delicious. Facility could use some updating but they make every effort to ensure your loved one is cozy and comfortable.
[rating] => 4
[reviewer] => Erin Ireland
[review_url] => https://maps.google.com/?cid=1064879366532896044
[respond_url] => https://reviews.wearekymera.com/company/we-are-kymera/reviews/review/38405593
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[review_date] => 2023-01-27
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[review] => From the time I walked into this facility til the time I walked out, I did a lot of observing. From the receptionist, Atina, to the office
mngr.,Raymond, to the cna's, two of which were Odette,and Linda,
to the speech therapist, the physical therapist,the RN's (Jerri AND Judith Barnes come
to mind)and even the housekeeping, I saw everyone working as quickly and as well as you would find in the best of facilities. I and my family were treated with respect and dignity and as much
care as they could give. Any time I called to anyone for help ,they were there as soon as possible. I could not ask for more. Patients, were attended to as their needs arose. thank you for taking good care
of my brother, not once but twice. Judith Mowbray Lavista
[rating] => 5
[reviewer] => judith lavista
[review_url] => https://maps.google.com/?cid=1064879366532896044
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[review_date] => 2023-01-10
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[response] => Dear Judith, thank you so very much for the positive feedback and your 5-STAR Review of our team of Health Care Professionals! We're always happy to hear good things from our residents, friends, and family members and so honored that you and your family chose our Center to care for your brother while he was on his road to recovery.
[status] => Posted
[response_date] => 2023-01-11 16:56:38
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[20] => stdClass Object
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[id] => 38317787
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[review] => They have failed to give my dad the medicine he needs, and he also has use the bathroom on his self facility needs to rethink what they do.
[rating] => 1
[reviewer] => Brett Blackley
[review_url] => https://www.facebook.com/6113385858693032
[respond_url] => https://reviews.wearekymera.com/company/we-are-kymera/reviews/review/38317787
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[review_date] => 2022-12-30
[review_time] => 15:21:19
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[response] => Dear Brett, we're so very sorry that you feel your father had a negative experience at our Center. Our team of Health Care Professionals strive to provide quality care and service to our Residents and their Family Members while on their Road to Recovery. We would like to know more about your experience and ask that you please out the form at the link below with your preferred method of contact so we can reach out to you: http://reviews.wearekymera.com/38317787/i or, if you prefer, please contact our Center Administrator directly at (919) 231-6150 to schedule a meeting at your earliest convenance.
[status] => Posted
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[id] => 38281322
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[review] => My Mom went here after a long illness. The care she received was great! Thankful for Sunnybrook and their staff. She loved the food and physical therapy! 5 stars!
[rating] => 5
[reviewer] => Grant Staubs
[review_url] => https://maps.google.com/?cid=1064879366532896044
[respond_url] => https://reviews.wearekymera.com/company/we-are-kymera/reviews/review/38281322
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[review_date] => 2022-12-21
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[user] => Tom O'Neill
[response] => Dear Grant, thank you so very much for the 5-STAR Review and positive feedback about the quality care and services your mother received while on her Road to Recovery at our Sunnybrook Rehabilitation Center! We're always happy to hear great things from our residents, friends, and family members.
[status] => Posted
[response_date] => 2022-12-29 10:17:38
)
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[id] => 38157310
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[review] =>
[rating] => 5
[reviewer] => Talor Willner
[review_url] => https://maps.google.com/?cid=1064879366532896044
[respond_url] => https://reviews.wearekymera.com/company/we-are-kymera/reviews/review/38157310
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[review_date] => 2022-11-02
[review_time] =>
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[user] => Tom O'Neill
[response] => Hello Talor, thanks for the positive feedback and positive 5-STAR Review! It makes our team of health care professionals so happy to hear good things from our Residents and their loved ones for the quality care we have provided to them while on their road to recovery.
[status] => Posted
[response_date] => 2022-11-03 11:45:17
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[review] => This will be short. The FOOD!! Is the absolute worst. Not one of the people preparing the meals being served to patients knows how to prepare anything. Each of them should be given cooking lessons. The staff members I've met, seem to care about the patients and I appreciate the care they have for the patients (my husband included), but you must do something about the kitchen staff and what is being served to the patients.
[rating] => 1
[reviewer] => Rosemary Ferrentino
[review_url] => https://maps.google.com/?cid=1064879366532896044
[respond_url] => https://reviews.wearekymera.com/company/we-are-kymera/reviews/review/37911969
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[review_date] => 2022-08-02
[review_time] =>
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[id] => 8037160
[user] => Tom O'Neill
[response] => Hello Rosemary, we're so sorry to hear about your experience. We want to know more, to help resolve the situation. Please let us know how we can contact you: http://reviews.wearekymera.com/37911969/i or if you prefer you can call our Center Administrator directly at (919) 231-6150 to schedule a meeting at your earliest convenience.
[status] => Posted
[response_date] => 2022-08-03 18:15:36
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[review] => My mother has some nurses that will not give her the pain Meds on time they have been about 45 minutes to a hour and a half late she had just had surgery and is here for rehab I like to see this fixed
[rating] => 2
[reviewer] => Richard Boone
[review_url] => https://maps.google.com/?cid=1064879366532896044
[respond_url] => https://reviews.wearekymera.com/company/we-are-kymera/reviews/review/37903797
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[review_date] => 2022-07-31
[review_time] =>
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[user] => Tom O'Neill
[response] => We're very sorry that you had a negative experience. We strive to provide the best service possible. We would like to know more. Please fill out the form at the link below, and we will reach out to you as soon as we can: http://reviews.wearekymera.com/37903797/i of if you prefer please call our Administrator directly at (919) 231-6150 to schedule a meeting at your earliest convenience.
[status] => Posted
[response_date] => 2022-08-08 08:33:04
)
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[25] => stdClass Object
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[review] => Unfortunately, my father had many of the same experiences as others who were at Sunnybrook Rehab: patients told they won't be helped to the bedside commode so they should just soil themselves; falls when transferring from the wheelchair to the bed; patients discharged with stage 2 sacral ulcer -- "surprise!" -- and no info in the discharge papers on what to do next, no Rx for supplies, or training in how to help the patient at home.
[rating] => 1
[reviewer] => Michael M
[review_url] => https://maps.google.com/?cid=1064879366532896044
[respond_url] => https://reviews.wearekymera.com/company/we-are-kymera/reviews/review/37460054
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[review_date] => 2022-03-18
[review_time] =>
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[user] => Tom O'Neill
[response] => Hello Michael, we're so sorry to hear about your experience. We want to know more, to help resolve the situation. Please let us know how we can contact you: https://dashboard.reviewpush.com/37460054/i
[status] => Posted
[response_date] => 2022-04-13 14:17:22
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[review] => This is by far the worst experience my mother ever had in rehab. She was helpless and in fear while she was there. I knew in my heart that the place was sub par the minute she got there. She slept in her clothes. She lost over 20 pounds. Rehab came in on average once a day. Either OT or PT. They left her in bed until after lunch. Her bed kept breaking. She had soiled sheets and pillow case for days. She definitely did not thrive there. I went every day. Spoke to everyone. Had to request a healthcare meeting as they don’t do this, I was told. When I asked about nutrition and requested that they give her Ensure for calories, they told me to bring in food for her that she likes and that they would put her on supplements. She just could not eat. I’d been bringing food in for a week. They never did give her supplements. I moved her. She’s thriving where she is now.
Update. Sunnybrook posted that they would like to reach out to me. I sent them my email. Never heard from them. I think this says a lot about this facility. They have no interest in improving their poor quality of care.
[rating] => 1
[reviewer] => Eloise Owens
[review_url] => https://www.google.com/search?q=Sunnybrook+Rehabilitation+Center+-+25+Sunnybrook+Rd%2C+Raleigh%2C+NC+27610%2C+USA&ludocid=1064879366532896044#lrd=0x0:0xec7362452d6152c,1,
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[review_date] => 2021-10-19
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[Review Text Prior To Oct 19, 2021] => This is by far the worst experience my mother ever had in rehab. She was helpless and in fear while she was there. I knew in my heart that the place was sub par the minute she got there. She slept in her clothes. She lost over 20 pounds. Rehab came in on average once a day. Either OT or PT. They left her in bed until after lunch. Her bed kept breaking. She had soiled sheets and pillow case for days. She definitely did not thrive there. I went every day. Spoke to everyone. Had to request a healthcare meeting as they don’t do this, I was told. When I asked about nutrition and requested that they give her Ensure for calories, they told me to bring in food for her that she likes and that they would put her on supplements. She just could not eat. I’d been bringing food in for a week. They never did give her supplements. I moved her. She’s thriving where she is now.
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[response] => Hello Eloise, we're so sorry to hear about your experience. We want to know more, to help resolve the situation. Please let us know how we can contact you: https://dashboard.reviewpush.com/36863316/i
[status] => Posted
[response_date] => 2021-10-12 13:09:39
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[review] => If you care about your loved one don't go here, it's a death waiting to happen.
Administration put moms money on the account, but kept it. Her pictures, wedding ring that was stuck on her hand was stolen. I don't know how they got it off. He cell phone was taken, they won't give land lines, insist on cell phones, then they are stolen. I bought special drinks and food, as the kitchen food was so bad. The food I bought disappeared, she never recieved it. It was to be signed out as she had lost weight, and was keeping track of what she tolerated or that's what I was told. But someone else got her good.
food. Facility from admission, until the day she was ignored and withheld care, to sustain life until ems should have been called. The staff Refused to help my mom with her needs, she aspirated, i reached out to the entire building that day I requested help for her, every extension I called Refused to come to her aid.
Initially I was talking to my mother, she had aspirated, she had been pleaded for help had her call light on, I used my second cell phone called multiple staff ,administration, I was Refused and austrasized for calling, I request someone to check on mom or help her. I was told the nurse was busy. I could hear her trying to breath with a high pitched squeak, I eventually exhausted all options for help from this facility, i finally called 911, mom was squeaking with each breath, then I could no longer hear her, voice or attempts to breath. I begged ems to hurry 911 said the team was coming, at the facility still no one answered her light. Then 911said ems is in the facility, I continued to hear moms occasional effort, ems came in as the staff finally responded behind them. Mom needed to be resuscitated, chest compressions,, and intubated, I.V.s transported to the emergency room, she wanted to live, she tried hard, she was ignored, and the hospital was not much better.
I
finally was able to visit her, I found an unkempt, dirty hair,, long facial hair her nails were long, broken, unbathed, feces under her nails, bed sores, bruises, her watch band filled with dried fecal material, legs, feet toes, toenails, dirty from no baths or skin care, toenails broken, her nail which would need attention or would become ingrown, had grown into the skin soft tissue of the great toe , skin reddenswollen, oozing pale white/yellow drainage, she had pain from this and chronic back pain , and pain from being dropped at this facility on the bed rail while transferring. . she later died from the lack of response to her needs this day,, but also the attention to her needs of diet,, since her dentures were lost,, she could not chew,, she was diagnosed with difficulty swallowing, needed assist to eat. , but was not helped, no one present when she aspirated, more than one, I had complain many times to have someone assist her.
I don't know how professional staff trained to care for those in need can turn their backs, and still live with themselves.
I know I could not walk away, or not answer a call light.
Don't take your love ones here
[rating] => 1
[reviewer] => L R
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[response] => Hello L, we're so sorry to hear about your experience. We want to know more, to help resolve the situation. Please let us know how we can contact you: https://dashboard.reviewpush.com/37023054/i
[status] => Posted
[response_date] => 2021-11-11 15:19:24
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[review] => Facility needs a good cleaning. Allergic to bananas had bananas on my food tray. Ran out of a medication and did not receive all day. Some staff would not give name when asked. Told me she was an angel from God. I lost the trust that I had.
[rating] => 1
[reviewer] => Carl McGill
[review_url] => https://www.google.com/search?q=Sunnybrook+Rehabilitation+Center+-+25+Sunnybrook+Rd%2C+Raleigh%2C+NC+27610%2C+USA&ludocid=1064879366532896044#lrd=0x0:0xec7362452d6152c,1,
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[review_date] => 2021-09-09
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[response] => Hello Carl, we're so sorry to hear about your experience. We want to know more, to help resolve the situation. Please let us know how we can contact you: https://dashboard.reviewpush.com/36702712/i
[status] => Posted
[response_date] => 2021-09-09 15:00:22
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[review] => This place is the terrible my granny is there and they neglect the people she is not taken care of and is very unhappy. They are not worried about the patients only about getting the money.
[rating] => 1
[reviewer] => Kim Allison
[review_url] => https://www.google.com/search?q=Sunnybrook+Rehabilitation+Center+-+25+Sunnybrook+Rd%2C+Raleigh%2C+NC+27610%2C+USA&ludocid=1064879366532896044#lrd=0x0:0xec7362452d6152c,1,
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[review] => They won't give my grand mother a phone in her room or TV. Every time me or my family call they make excuses about why we can't talk to her. Staff is very unpleasant and unprofessional. They take her cell phone charger and phone and monitor her calls. PLEASE don't send your loves one there.
[rating] => 1
[reviewer] => sharelle stubbs
[review_url] => https://www.google.com/search?q=Sunnybrook+Rehabilitation+Center+-+25+Sunnybrook+Rd%2C+Raleigh%2C+NC+27610%2C+USA&ludocid=1064879366532896044#lrd=0x0:0xec7362452d6152c,1,
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[response] => Hello sharelle, we're so sorry to hear about your experience. We want to know more, to help resolve the situation. Please let us know how we can contact you: https://dashboard.reviewpush.com/36616360/i
[status] => Posted
[response_date] => 2021-08-16 09:22:48
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[review] => I was visiting a friend and the staff, especially one named Atina was very attentive and helpful
[rating] => 5
[reviewer] => Robert Arrington
[review_url] => https://www.google.com/search?q=Sunnybrook+Rehabilitation+Center+-+25+Sunnybrook+Rd%2C+Raleigh%2C+NC+27610%2C+USA&ludocid=1064879366532896044#lrd=0x0:0xec7362452d6152c,1,
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[review_date] => 2021-07-08
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[Review Text Prior To Apr 13, 2023] =>
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[response] => This is great news! We're so happy to know that you had a good experience.
[status] => Posted
[response_date] => 2021-07-12 15:53:19
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[rating] => 1
[reviewer] => Lakecia Shirden
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[review] => This rating system is designed where you have to choose at least one star in order to write a review. But this facility does not deserve a star. If anything the authorities need to shut it down. My relative lived in four different nursing facilities after his accident. After a couple of months at Sunny Brook he never recovered. He was neglected and ignored to the point where EMS had to take him out of there. The receptionist will stop answering your call if you call more than two times. The entire staff is terrible. Nurses and CNAs, they will pretend to care until you leave. Don't take your loved one there.
[rating] => 1
[reviewer] => Sheila Blacknall
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[review_date] => 2020-02-11
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[rating] => 5
[reviewer] => maria overton
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[rating] => 1
[reviewer] => naarah carter
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[review] => I was so pleased with the care that I received at Sunnybrook. The facility is clean and well maintained. The staff works very hard to make sure that the patient’s needs are met in a timely fashion.
The PT/OT staff is very attentive to each individual’s limitations and work to help the patients reach their goals.
I would not hesitate to recommend Sunnybrook!
[rating] => 5
[reviewer] => Judith A Roe
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[review] => My sister were in this facility for about 3to4weeks they need a lot of improvement.
They need worker that want to work and not just for the money . They need more people
like, Mr Lynn Atkinson , Nurse helper and Ms Banks housekeeping. I would not recommend
you to put your love ones in this facility
[rating] => 2
[reviewer] => Remell Roberts
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[review] => Don and adon are really great and trying to fix the place up. But a very bad shortage on cnas they will work you very hard here.
[rating] => 3
[reviewer] => Tezra Stewart
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[review] => My mom was at Sunnybrook rehab for almost two years I loved it and she loved it she called it home. The staff is great and friendly. The ladies in the business office was spectacular they went above and beyond with any questions I may have had. I really do miss seeing them everyday, and so does my mom. Thanks for everything. I really appreciate all of you. Go Danielle and Kristen. Thanks for always making everything so easy.
[rating] => 5
[reviewer] => Tosha Kelly
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[review] => I was there for only 3 hours; and I knew in a few seconds I did not want to die in a place like that. Worked in Radiology as a manager for over 40 years in Atlanta, GA....this place need a lot of work to meet standard.
[rating] => 1
[reviewer] => Ulysses Brown
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[review] => My third time here. I requested to return here again when I needed physical therapy and rehab. Excellent and thorough staff and program. I would recommend Sunnybrook to anyone.
[rating] => 5
[reviewer] => Fred Hight, III
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[review] => First and foremost, i am not now or have ever been affiliated with thIs facility...no one is breaking my arm or paying me any money to post this review. I was a patient here for about 3 weeks to gain strength and mobility back from a heart procedure. Have nothing but good words and praise for everyone. Wish i could remember and mention everyones name...Ms Andrea, Ms Anna,Ms Dee Dee.....are just a few. Always a smile from the entire staff,not only the nurses...i mean everyone.My deepest thanks and gratitude to everyone at this facility that i had the pleasure of meeting./ Johanna RM 59
[rating] => 5
[reviewer] => Johanna Tweer
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[review_date] => 2019-02-03
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[rating] => 5
[reviewer] => Heather Smith
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[review] => Mother resigns here
[rating] => 5
[reviewer] => Eugene Davis
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[review_date] => 2018-09-29
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[review] => I went to visit my father inlaw and I didn't believe my husband like that when he said it's alot of hood boggers that works there. For what I seen he was 100% right. Their some people on staff that cares and you can tell the one's that is just there for a check. My thing is if you work where people on oxygen You come in smelling like cigarette smoke. My father inlaw had to use the bathroom and waited for at least 30 mins before he had a chance to go. The people that was supposed to be helping him wasn't in there station My husband had to find someone on staff to do there job and they wasn't prepared they didn't have any materials they was suppose to have for him and my husband and sister inlaw had to clean him up and make sure he had clean things on and on his bed. For that matter I feel like he should be taking care of at home. The center is dirty and need to have the carpets clean, they need someone to spot clean the rooms that floor in my father inlaw room was so dirty and sticky it was ridiculous. and the staff needs to tighten up and stay off there phone.I didn't won't to give one star but I had to just to write a review. I don't know where they find these people to work there or how they got hired they need to do better.
[rating] => 1
[reviewer] => Tanisha Wynn Foster
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[review] => This is the worst place to go ever I was here for 6 weeks due to toe amputation and on meds and the staff gave me meds that won't even mine and I found needles and pills all over floor and when my toliet would overflow with urine and poop the lady would mop that floor plus my bedroo. Floor with the same mop and water also found human poop on floor in the shower room and not to mention I caught pneumonia and they would not do nothing and when my girlfriend Sid she was going to take me they cussed her out this place needs to be shut down staff are nasty and rude they smell bad and the food will get u sick also my girlfriend told them where they could shove their place I would not take my dead fish there.
[rating] => 1
[reviewer] => Dwight Shearin
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[review_date] => 2018-08-16
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[review] => There are many people
[rating] => 5
[reviewer] => Josh McCall
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[rating] => 5
[reviewer] => Heidi Zurowski
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[rating] => 5
[reviewer] => Kristin Stiller
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[rating] => 5
[reviewer] => Cynthia Wallace
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[review] => Great facility!
[rating] => 5
[reviewer] => Lindsay Gossett
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[rating] => 5
[reviewer] => Jairon Downs
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[rating] => 5
[reviewer] => Aly Stone
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[rating] => 5
[reviewer] => Freda Sigmon
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[review] => I am the Activity Director at Sunnybrook Rehabilitation Center and I can honestly say that I have never worked with a better team and a more caring family. And yes I consider everyone in this facility to be my family. The amount of compassion and care that the staff show throughout the day is tremendous. We have such a wonderful therapy team and nursing staff and it shows in our residents. I would honestly recommend my family to stay here at this facility.
[rating] => 5
[reviewer] => Karla Ambrose
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[review_date] => 2018-05-15
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[review] =>
[rating] => 5
[reviewer] => Stephanie Benson
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[review_date] => 2018-04-23
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[review] => I have had a family member who was here for 4 months and the care she received was wonderful!! She enjoyed the nursing staff as well as the rehab staff. Eric was her favorite!!
[rating] => 5
[reviewer] => Danielle Morgan
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[review_date] => 2018-04-20
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[rating] => 1
[reviewer] => Kathryn Taylor
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[review_date] => 2018-03-23
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[review] =>
[rating] => 1
[reviewer] => Brian Patterson
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[review_date] => 2018-03-12
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[review] => I haven't ever heard a positive thing regarding this facility. Patient neglect,misuse of funds,theft of patients belongings, by staff and or other residents. In quiet a few recent cases,any objection of their fraudulent and neglectful behavior has resulted. In the patients being abruptly kicked out of the facility. The smell is horrendous. This is to name a few of the horrible displays by staff and management of the facility. I wouldn't leave my DOG here.
[rating] => 1
[reviewer] => Donna Hines
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[review_date] => 2018-02-10
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[review] => I would just like to say that my experience here at Sunnybrook has been a pleasure the staff is very warm and kind to the patients and the social worker has helped me get from the beginning to the end she has worked with the staff here helping to get things posted on the outside so that my transition will be smooth the social worker Miss Allison has stuck by my side through thick and thin even on weekends she's had to come in to try and help me out so I'm very thankful to staff your son
[rating] => 5
[reviewer] => James Branch
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[review_date] => 2017-12-29
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[review] => I don't know why I would give this place a star but just assumed I had to give it one to give a review. This is one of the worst rehabilitation center I've visited. I have or had a friend who was in this facility. She died there. When visited she had not been given hygiene care at all. I offered to help getting her washed up but the nurse who was supposed to get her aid never came back to let me know if someone would come so we could ge my friend washed up. My only consolation is that she wasn't coherent (my friend), she was in an unconscious state. So hopefully she wasn't aware of how she was being treated. To the Administration: the care given to patients is very Poor. And your facility Stinks.
[rating] => 1
[reviewer] => Gwendolyn Wilson
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[review_date] => 2017-11-08
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[review] => This place is absolutely by far the worst rehab place I have ever visited!! The staff is RUDE and they have more excuses for why they can't help a patient. When the shift change it is the most difficult time to find ANY ONE on either shift to provide help. I would never send any one here and as soon as I can find some where else to send my love one believe they will be MOVED. As a person that cares about people regardless if I am on or off the clock I will provide assistance. These employees are clearly only working to get a pay check and a job of this nature should be more than a piece of money! This is a service job where people with genuinely good hearts to help people should work, if you are reading this and you work here, and this is not your feelings do us all a favor and find another career. We leave our love ones here with trust that you will provide the proper care and to know that you allow people to sit in wheel chairs for a long time, not check on people after they have asked for assistance, and to have a nasty attitude with the family members is just ridiculous.
[rating] => 1
[reviewer] => Latasha Wilder
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[rating] => 1
[reviewer] => Patricia M.
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[review] => This place is as sorry as people are saying it is. Don!'t believe the positive comments. They are actually employees who were asked to put up positive reviews. One is the DON, go figure. There are some stellar employees there and some who really do care. Management is all about the money and what insurance you have. If you do bring a loved one there, just stay in their presence so you can really see what's going on there!
[rating] => 1
[reviewer] => Just Me
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[review_date] => 2017-06-16
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[review] => My grandfather was in this facility for little over thirty days before coming home ,and I was highly disappointed and dissatisfied with the workers as well as the residents not being taken care of the the manner they should have , plenty times I came in my grandfather had been in his room a stroke patient and he would tell me he press the call button for bathroom they come 20-30 minutes later, he had aphasia and the staff was not trained on how to understand things he would want and say, so they would call me for clarification , please train them on things they should know .. the place smelled and I purchased lysol disinfectant spray so that I could clean his room..so I repeat please don't bring your love one here , katiey from therapy was AWESOME.. I loved her and so did my grandfather god rest his soul
[rating] => 1
[reviewer] => Tasha C
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[review_date] => 2017-06-16
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[review] => Love this place. Warm caring staff with family like atmosphere. Numerous services available on site. Knowledgeable clinical staff. Would recommend facility to anyone
[rating] => 5
[reviewer] => Cathy Revels
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[review_date] => 2017-04-11
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[review] =>
[rating] => 1
[reviewer] => Amber ROSE
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[review_date] => 2016-12-31
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[review] => The nurses assistants don't make beds on a regular basis. I was a patient there for 4-weeks and once my bed wasn't made for 4-days, I had to request from a nurse to have an assistant change my linen. At night I seldom was visited by the 11-7 nurse. At 4:00-am most of the time ice-water was left there and many times that was not given. The food many times cold as if it was taken from the refrigerator and several times I took my tray to the kitchen. There were many nurses that expressed concern and respect and there were nurses that cared less about the patients. Any one considering this facility i suggest they think twice .
[rating] => 1
[reviewer] => Rosalee McKnight
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[review_date] => 2016-08-06
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[review] =>
[rating] => 1
[reviewer] => Elaine Emory
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[review_date] => 2016-07-23
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[review] =>
[rating] => 1
[reviewer] => Maurice Johnson
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[review_date] => 2016-05-26
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[review] => Warning Horrible Facility. Do not go there! Patient found blood, urine, feces on bed, floors, and bathrooms. Patient reported terrible conditions. Family had to come clean the room. Did not have the proper equipment for patients injuries. Nurses did not give the patient proper medications on time and did not did not offer assistance in a timely manner. Call your doctor and insurance company demand a different facility.
[rating] => 1
[reviewer] => Jennifer Hodge
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[review_date] => 2016-05-17
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[review] => This place is nasty. Horrible staff that are lazy and don't give a crap about Healthcare. Stay away and get your family members out of this place.
[rating] => 1
[reviewer] => KRISTINA CORTES
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[review_date] => 2016-05-13
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[review] => Horrible facility! I wouldn't advise anyone to send a loved one there. Poor and nasty living conditions.
[rating] => 1
[reviewer] => Kish Hall
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[review] =>
[rating] => 1
[reviewer] => Johnny Strange
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[review_date] => 2016-05-10
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[rating] => 1
[reviewer] => A B
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[review] =>
[rating] => 1
[reviewer] => Jacob Phillips
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[review] => Deplorable to say the least from what I have viewed. No regard for incapable humans that deserve better reguardless of their circumstance. I'm hoping the health department is now aware!!! This place needs an immediate overhaul or closed and burned!!!
[rating] => 1
[reviewer] => Keisa V
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[review] => This place smell badly ,they often give you the run around when there is a problem, my dad is very unhappy there, the one thing about the place is that most of the staff is friendly.
[rating] => 1
[reviewer] => Linda Branch
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[review_date] => 2016-01-06
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REVIEWS
My brother entered Sunnybrook for rehab services, then transferred to the long-term care (nursing) section several weeks later. He is now a permanent resident by choice as we are highly satisfied with the level of care he receives for his Parkinson's with dementia condition. The staff is approachable, friendly, and caring. From the CNAs to the nurses, along with the therapists, kitchen crew, and other support staff, we know that the environment is strong. Importantly, my brother has shown improvement since he first entered, thanks to a dedicated team of professionals.
Matthew C. Keegan
My mother has dementia and she was in an unfortunate situation at another rehabilitation center earlier this year. Unable to care or advocate for herself, my mother was hospitalized twice and our family thought for sure her days were numbered. Certainly, her quality of life was at rock bottom.
When my sister and I found Sunnybrook Rehabilitation Center in Raleigh, we found an incredibly talented and loving staff and administration that cares for my mother with compassion, sensitivity, and professionalism.
We appreciate all the attention the administrative staff gave us in helping my mom transfer to Sunnybrook. And once she was transferred, we've been nothing but amazed.
While my mother's dementia is irreversible, her quality of life has continued to improve each and everyday. She loves the attention she gets from the wonderful staff at Sunnybrook. I should also add that she loves the food.
Thank you, Sunnybrook Rehabilitation Center for taking such good care of my mother and for giving us peace of mind.
Brian Lewis
View All Reviews
Sunnybrook Rehabilitation Center
25 Sunnybrook Rd.
Raleigh, NC 27610